A Note of Satisfaction

This is a copy of a letter that Chris Dateo sent to Lyndon Rive, the CEO of SolarCity. It is posted here with Chris' permission.

March 22, 2007

Dear Lyndon,

My wife Mary and I had been looking at solar power for our home for a few years now, and we were very interested in the program your company had offered to Portola Valley. Indeed when we saw that Bruce Karney had contacted your company and helped bring it to Mountain View, we made sure that we attended the first community meeting at the new Senior Center. [You might recall, I was the gentleman that asked why your marketing seemed to target sizing systems at less than 100% usage, and why not above? ROI is important, I agree, but reducing carbon footprint and our environmental future are even more so!] We signed up and received a call to schedule a site evaluation within a few days.

To this point, we have been nothing but satisfied. Our sales rep Paul came out twice within a few days, and answered all our questions (I am a Ph.D. scientist and I have had many) and has continued to be very responsive via e-mail and phone. Dave (sorry did not get his last name or e-mail), the engineer that came out to our site after we had signed up, was also very informative and helpful, and Cameron who appears to have taken the information from Dave, has been very great at working with us with coming up with a design and answering yet more questions. I have also received an e-mail from PG&E that indicated that we would be receiving a Confirmed Reservation Notice soon, so looks like things are moving along.

I also belong to the Cuesta Park Neighborhood Association which has a fairly extensive (over 300 members and growing) Yahoo Group. There has been some discussion from a few people with regards to poor responsiveness from Solar City and fears that they have overextended themselves. I have been able to respond to these with confidence that the former has not been the case with us, and feel pretty good that the team we have been working with will come through for us when installation is scheduled.

Just wanted to pass this information along. Thus far we are very happy customers. Paul, Dave, and Cameron (and I am sure that there are several folks behind the scene) have all been doing a great job. Thank you also for helping make this happen. I hope Mountain View is able to surpass Portola Valley, not only for a better ROI, but for a step towards a better planet.

Cheers,
Chris Dateo
Montalto Drive
Mountain View, CA 94040